FAQ

SHIPPING

Orders ship within Hong Kong.

Local delivery (4-7 Days) Overseas direct delivery (14-28 Days)

Yes. International delivery (14-28 Days) direct delivery (14-28 Days)

PAYMENT

Secured online payment are available through Credit card, Paypal, Alipayhk or PayMe.

ORDER AND RETURNS

  1. Add to Cart.

To add an item to your cart, select “Add to Cart” on the product page.

 

  1. Review Shopping Cart.

After you finish shopping, review all items in your shopping cart by selecting Cart(image) at the top of any page on eshopshop.hk. Please verify the size, color, and quantity for each item.

 

  1. Proceed to Checkout

When you are ready to proceed your order, please select (Check out) in your shopping cart.

 

  1. Account Login

Returning Customers: Log into your account with the same email address and password when you created the account.

New Customers: New customers will need to create an account. Or, click Checkout as Guest.

 

  1. Enter a Billing Address.

Your billing address have to match the record with your bank. If not, your payment maybe rejected or unable to process.

 

  1. Enter a Shipping Address.

If the shipping address is NOT the same as your billing address, please tick the “Ship to a different address?” box and enter the shipping address.

 

  1. Payment Information.

Select your method of payment. If you have a Promotion Code or Gift Card, please enter the number to the appropriate box before completing your payment.

 

  1. Select DeliveryOptions

Review your order, change shipping options if necessary. Local Pick up at Shop will be free of charge.

Once your order is confirmed and payment completed, No cancellation can do. Please process carefully.

     If order not yet paid, please do cancellation following the steps below :

Log in to your eShopShop account.

Go to “ Order history” and select the order you wish to cancel.

‘CANCEL ORDER’ button is only available at the bottom of the order summary page within 1 hour after your order was confirmed. We cannot cancel the order after this function was expired.

If the ‘CANCEL ORDER’ button is not available at the bottom of the order summary, meaning the order is locked for processing and no longer be cancelled.

We cannot reinstate a canceled order. You will need to place a new order again.

Having an account is not essential as you can select “Checkout as Guest” to complete an order. However, any orders placed as a guest require you to enter your address and payment information manually. All these information will not be saved for future reference.

You will receive an email with a tracking number after your packet dispatched from our warehouse. It will be sent to your email account within five business days after you placed the order. If you do not receive any email from eShopShop, please contact us for immediate assistance by clicking the ‘Contact Us’ button as below.

We are trying to pack our product in a secured packaging to avoid any damage during transportation. However, if you received any damaged or defective items in your packet. We are happy to replace them according to our 3 Days Returns Policy.

Please email to support@eshopshop.hkimmediately and provide the following information:

– Your order number.

– Details of the damaged/defective product you received.

– Attach electronic images of damaged/defective products upon receipt of delivery.

We will respond to your message promptly. Meanwhile, please DO NOT throw away any damaged/defective items and their originally packaging. You need to send the damaged/defective items to (at our expense) for replacement.

3 Days Returns Policy do not cover the below situation:

– Any product returned more than 3 days after receipt date

– Product has been opened/used

– Product is not in its original condition/damaged/missing part

– Any free gift/sample not returned

– Products without official receipt

– In case of dispute, eShopShop decision shall be final and conclusive

– Final sale items are identified as such on their product information pages.

When you receive your packet, please check all products are in good condition (i.e. not damaged or defective). If you have problems with your order, you can contact us for immediate assistance.

– Our products are all imported products, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail.

eShopShop will process your return within 10 working days upon receipt of the returned product.

Main Menu